Here you will find answers to common frequently asked questions regarding making and canceling appointments, how to use our patient portal, and what is needed for your appointments, labs, insurance, and procedures.
What if I must cancel my appointment?
We do understand that this can happen at times. We ask that you give us 24 hours notice to avoid a $150 fee. You can send our Care Team a message through your patient portal using the "Messages" tab on the left.
What about Virtual Appointments?
We offer phone and zoom appointments for your convenience.
A zoom link will be texted to you before your appointment. You can also find the zoom link on the homepage of your portal, lower left hand corner.
If your appointment is scheduled over the phone, the provider will give you a call at the assigned time.
How do I get on the portal?
There is a link to the patient portal on our website on the far right side of the top menu. Or you can type in www.power2patient.net. You will be prompted to enter your username and password.
What happens when the password doesn’t work?
You have the option to click “Forgot Password” and you will be prompted to change your password. Follow instructions given to make that change.
What happens if I don’t remember my username?
Your email address has been assigned as your username, unless otherwise notified.
How do I get a prescription refill?
To request a prescription refill, please send a portal message to your provider using the message tab on the left-hand side, main page of your portal.
How do I get a supplement refill?
To order supplements please send a message through your patient portal to Care Team, LAS using the Messages tab on the left or text us at 972-589-1677. We will have your order ready within 24 business hours of receipt.
You can also order supplements through our online store on our website. Just look for Shop in our website menu or follow this link: https://www.forumhealthlascolinas.com/shop/
Why do I get my labs done 3 weeks out?
We want you to get the most out of the time that you spend with your provider. In order to do that, our providers spend hours preparing for appointments so that you have the best treatment plan possible.
By getting your labs completed 3 weeks prior to your appointment, your provider will have adequate time to fully prepare.
What are your blood draw services?
We have a Quest Diagnostics phlebotomist available for blood draws in our office Monday through Friday. To make an appointment, please send us a message through your patient portal to Care Team, LAS using the Message tab on the left or text us at 972-589-1677. If you prefer using LabCorp, please get your labs drawn at your most convenient location.
How can I access my lab reports?
Your lab results are located in the "Document" section of your patient portal. These results will be made available to you the day prior to your appointment. We ask that any questions related to your lab results be asked during your appointment time.
Where do I find my lab requisition to take to the lab?
Your lab requisition is in the Document Section of your patient portal. You will need to look at the title of the Document, not the date the lab requisition was created.
If you are rechecking a few levels between appointments, there will be a “recheck” in the title.
If you are retrieving your lab order for an appointment, the title will indicate the week you should have your labs drawn.
Why don’t you accept insurance?
Insurance does not cover Bio-Identical Hormone Therapy. But you can usually use insurance for your lab work, and we encourage you to check with your insurance company to see if they will cover your labs. For more insurance information, click here.
What if my insurance won’t cover my labs?
We suggest that prior to having your blood drawn, share your lab requisition with your insurance company to find out how much they will cover. If your insurance provider does not offer to cover most of the lab work or if it is being applied to your deductible, we offer a discounted lab program through Quest Diagnostics and LabCorp. We have worked directly with each lab to negotiate a much lower cash price to save our patients up to 85% off list price. Call us for specific pricing. For more on insurance, click here.
