When you first contact our office, you’ll speak with our New Patient Coordinator. This initial conversation is unhurried and designed to ensure you feel informed and supported.
Your New Patient Coordinator will:
Answer your questions in detail
Review our care model and treatment approach
Introduce you to our providers
Help determine whether our practice is a good fit for your needs
Schedule your initial appointment if you choose to proceed
All new patients begin with a two-hour initial appointment. Follow-up visits are typically one hour.
During your initial visit, your provider will:
Patients seeking care solely for weight-loss programs or pellet therapy will have shorter appointments.
After you’ve scheduled your appointment, you’ll receive access to our Patient Portal, where you’ll find:
Consent forms
Your Health Questionnaire
Completing the Health Questionnaire thoroughly and thoughtfully is essential. It allows your provider to:
Identify underlying causes of symptoms
Make accurate clinical connections
Use your consultation time as effectively as possible
Once you complete your Health Questionnaire, your lab order will be sent through the Patient Portal.
You must complete your labs at least three weeks before your initial appointment
This allows adequate time for results to be processed and reviewed
In our clinic (we have an on-site phlebotomist)
At a Quest Diagnostics
If our office is convenient, we strongly encourage on-site laboratory draws.
Most insurance plans cover all or a majority of lab work, even when ordered by an out-of-network provider
Labs are typically covered the same way they would be if ordered by your primary care physician
We recommend calling the customer service number on the back of your insurance card to:
Confirm your preferred lab provider (usually Quest)
Verify coverage details for lab testing
If insurance does not cover your labs or applies them to your deductible, we offer discounted lab programs through Quest Diagnostics.
If you’d like previous labs or medical tests reviewed before your visit, please send them in advance.
You may:
Fax records to 972-695-4001
Upload PDFs through the Patient Portal using the Messages tab
Functional and hormone-based care is a process that unfolds over time.
Because diet, stress, exercise, and lifestyle changes can affect progress, follow-up visits are important for:
Monitoring results
Adjusting treatment plans
Addressing new or evolving concerns
Typical follow-up cadence:
Every three months during the first year
Every six months thereafter for maintenance
Our providers are out-of-network
This allows for longer visits, deeper investigation, and broader treatment options
Important notes:
PPO plans may reimburse a portion of visit costs (varies by plan)
HMO plans typically do not cover office visits, but often cover lab work
Medicare cannot be used
Payment is due at the time of service
We can provide documentation (upon request) for insurance reimbursement submissions.
📍 Forum Health Las Colinas
440 W. Lyndon B. Johnson Freeway
Plaza II, Suite 455
Irving, TX 75063
We are located inside the Baylor Las Colinas Surgical Center.
Please park at the South Entrance near Plaza II.
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